Common questions
Answers before you decide.
Start with the free plan. Take the time you need to understand the paid alert, verify the company, and review the policies before paying.
How do I know this is legitimate?
You should verify us rather than rely on reassurance. Before paying, you can: review the exact price and service terms, read reunion stories from other owners, and contact us with questions. After launch, your account shows the alert status and delivery information.
How do I know my alert actually ran?
Your account shows your alert's status and, once live, a preview and delivery stats: estimated and recorded ad views.
What happens when someone sees my pet?
They can send a sighting report through your pet's alert page, with the location and details, so tips get to work fast.
What am I paying for?
You are paying for the preparation, targeting, launch, monitoring, sighting setup, reporting, and advertising delivery of a local alert. Your free Action Plan is separate and remains free.
How is this different from posting in neighborhood groups myself?
Manual posting is still valuable. Keep doing it. Your alert adds the part that is hard to do alone: getting your pet's photo into nearby feeds again and again, day and night.
Can you guarantee my pet will be found?
No. We cannot guarantee a sighting or reunion, and no honest service can. We can show you what the alert is designed to do, where it runs, its status, and the delivery recorded in your account.
How fast should I launch an alert?
Begin the free search steps immediately: search close, notify shelters, flag the microchip, and alert neighbors. A paid local alert can run alongside those steps when more nearby visibility would help.
Are estimated ad views the same as unique people?
No. An ad view records that the alert was shown. The same person may see it more than once. We report delivery as an estimate before purchase and show actual recorded delivery in your account afterward.
What information should I prepare before starting?
Have 1-3 clear photos, the last-seen location, and a short description with type, color, size, name, and anything distinctive.
How do the alert packages work?
There are three fixed packages. Every package covers the same fixed ~3.1-mile (5 km) zone on the map for the same roughly two-week flight; a higher-priced package means your alert can be shown more times inside that zone.
Do I still need to do offline search steps?
Yes. Keep checking nearby streets, calling shelters and vets, posting in groups, and putting up flyers while your alert runs in parallel.
How can I contact support?
Use the contact form on the Contact page or email info@yourpetfinders.com. For urgent search help, begin with the free Action Plan while you wait. The inbox is not monitored continuously.